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privacy policy

Last updated January 2026

At Paperplane Voyages Private Limited (CIN U79110MH2025PTC462004), we value your trust and are committed to protecting your personal information. This Privacy Policy, published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act), explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

1.1 Information You Provide

When you use our services, you may provide us with:

  • Contact information (name, email, phone number)
  • Travel preferences and requirements
  • Traveler details (names, ages, passport information for bookings)
  • Payment information (processed securely through our payment partners)
  • Communication history with our team, including over WhatsApp and email

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

  • Device information and browser type
  • IP address and approximate location
  • Pages visited and time spent on our site
  • Referral source

2. How We Use Your Information

We use your information to:

  • Process and manage your travel bookings
  • Provide personalized travel recommendations
  • Communicate booking confirmations and updates
  • Send relevant travel inspiration and offers (with your consent)
  • Improve our services and website experience
  • Comply with legal requirements

3. Information Sharing

We share your information only when necessary:

  • Service Providers: Hotels, airlines, tour operators, and other travel suppliers need your details to confirm bookings
  • Payment Processors: Secure payment partners process your transactions (we do not store credit card details)
  • Legal Requirements: When required by law or to protect our legal rights

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure servers, and access controls.

5. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Essential cookies required for basic functionality cannot be disabled.

6. Children's Data

Our services are designed for families, and we may collect personal data of children (such as names, ages, and passport details) for the purpose of processing travel bookings. In accordance with the DPDP Act, we process children's data only with verifiable parental or legal guardian consent. We do not knowingly collect data from children without such consent.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Withdraw consent for data processing

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. We periodically review and delete data that is no longer required. Booking records may be retained as required for tax and legal compliance purposes under applicable Indian law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through our website or email. Continued use of our services after updates constitutes acceptance of the revised policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000, the DPDP Act, 2023, and the rules made thereunder, the Grievance Officer for the purposes of this Privacy Policy is:

Raj Kunkolienkar, Director
Email: [email protected]
Paperplane Voyages Private Limited
Alkund Krishna Colony, Shivaji Nagar, Jail Road,
Nashik Road, Nashik, Maharashtra 422101, India

We will acknowledge your grievance within 24 hours and endeavour to resolve it within 15 days from the date of receipt. If you are unsatisfied with our resolution, you may approach the Data Protection Board of India under the DPDP Act.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at [email protected].